FREQUENTLY ASKED QUESTIONS
Do you have a physical store that I can visit to try on swimwear?
We do not currently have a physical store, which is why we have an unbeatable return policy. If you decide you don’t like what you ordered, or it doesn’t fit returns are easy and free. We provide you with a return shipping label and a full refund. Make sure you keep the tags on and hygiene liner in place and ship it back within 30 days. You will be hard-pressed to find returns as easy as this when you buy swimwear from any other store
Where are you located and where does my order ship from?
We're in Vancouver, British Columbia, Canada. Most of our products ship from our warehouse facility here within a day or two of your online order. Some of our inventory ships from a satellite warehouse in the US. This means it may take longer for you to receive after you place your online order. If this is the case, you will see it mentioned in the product description: *This item takes 5 – 10 days to ship*
Do you have Pop Up Shops?
Yes we do! We love to host Pop-Up-Shops around Vancouver. If you want to know when you can visit one, subscribe to our email list and follow us on Facebook and Instagram
If you are a local business interested in collaborating with us, get in touch. Email firstname.lastname@example.org
Where is your swimwear made?
We carry many different designer brands and each one has its own country of origin. For example, PilyQ is from Columbia and Poema is made in the USA. We buy the swimwear that you see on the website from the brands. We import it from the country that it originates from. This is how we are able to offer so many different swimwear brands. Many of our brands are unique which means that you won’t find them at other swimwear stores. This means you are less likely to see someone else wearing the same swimsuit
Can I return it if it doesn’t fit or I don’t like it? What’s your return policy?
We want you to be happy with your new swimsuit. So if it doesn’t fit or isn’t what you expected; you can return it for free. We provide a return shipping label so it’s easy. Keep the tags on and the hygiene liner in place so that we can issue you a refund. You can read more about the return policy here
If a product is out of stock, will you be getting more and will I be notified?
If a product is out of stock there may be more on the way, or it may be sold out indefinitely. If you are interested in a product that is out of stock, please use the My Special Request form and let us know that you are interested in it. We will get in touch with the supplier and get back to you within a day or two to let you know if we can bring it in for you
What payment methods do you accept?
We take all major credit cards and PayPal
Still have questions?
Get in touch with us at 1.800.898.4831
or email us at email@example.com and we will be happy to answer your question