Return Policy

We want you to be excited about your purchase.  If it doesn’t fit or just isn’t what you expected returns are easy.  Send us an email to sunvixen@sunvixen.com within 30 days of receiving your purchase.  In the email include the invoice number, your customer ID and description of the item(s) you would like to return 

 

To receive your refund

 

  • All the original tags must be attached including the hygiene liner on swimwear

  • Items must be in their original condition, unworn, unwashed and undamaged with all tags attached

  • Returns must be accompanied by all extras included with purchase, for example, sunglasses must be returned with the case

  • Refunds will be credited back to the account or card that made the original purchase once the merchandise is received by Sun Vixen

  • We will notify you once your return has been received and processed. It may take up to 14 business days for the credit amount to be recorded on your credit card statement

 

Return Process

Sending a return from within Canada

Send us an email to sunvixen@sunvixen.com with the title RETURN  

 

In the email include:

  • the invoice number from your purchase  (It can be found in the order summary sent with your purchase or in the order confirmation email you received when you placed your order) 

  • your email or customer ID from your original purchase

  • the product number and description of the item(s) you would like to return

We will send you a prepaid shipping label.  Attach it to the box your order came in and bring it to any Canada Post location

We do not accept COD deliveries

Sending a return from the US

Send us an email to sunvixen@sunvixen.com with the title RETURN  

 

In the email include:

  • the invoice number from your purchase  (It can be found in the order summary sent with your purchase or in the order confirmation email you received when you placed your order) 

  • your email or customer ID from your original purchase

  • the product number and description of the item(s) you would like to return

We will send you a prepaid shipping label.  Follow the instructions sent to you with your prepaid label and bring the parcel to any USPS location

We do not accept COD deliveries

Sending a return from outside Canada or the US

Send us an email to sunvixen@sunvixen.com to let us know you want to make a return 

Shipping for returns from outside Canada or the US are paid by the customer 

 

We do not accept COD deliveries

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1-800-898-4831

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